Privacy Policy

Introduction

NovaESL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register for our services or placement calls
• Subscribe to our communications
• Contact us with inquiries
• Use our website or online platform

The personal information we may collect includes:

• Name and contact information (email address, phone number, mailing address)
• Province of residence
• Exam preferences and educational background
• Payment information (processed securely through third-party payment processors)
• Communication preferences and consent records

How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our language exam preparation services
• To communicate with you about your enrollment, schedules, and program updates
• To respond to your inquiries and provide customer support
• To process payments and maintain billing records
• To send you marketing communications (only with your consent)
• To improve our services and develop new offerings
• To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors, email service providers)
• Professional advisors (e.g., lawyers, accountants) when necessary
• Law enforcement or regulatory authorities when required by law

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under PIPEDA, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Student records are typically retained for seven years following program completion in accordance with educational record-keeping practices.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: